Published on: Tuesday, 20 August 2024 ● 7 Min Read
LONDON, Aug. 20, 2024 -- New research commissioned by UST, a leading digital transformation solutions company, finds that most organizations are clearly on board the AI (artificial intelligence) ship but lack a skilled AI workforce and need a compass to help navigate these uncharted waters. Obstacles to effective implementation frequently include a lack of in-house AI skills, increasingly complex regulatory requirements, and rising ethical concerns. These factors create uncertainty, slowing AI implementation and preventing the technology from reaching its full potential. This comprehensive survey on AI in the Enterprise surveyed 600 senior IT decision-makers in large companies ($500m+ revenue) across the US, UK, India, and Spain. The companies surveyed represent a combined revenue of more than $10 trillion.
The research uncovered three significant findings:
"AI is a groundbreaking technology already accelerating innovation across industry sectors, improving productivity, and redefining what is possible in unimaginable ways. This research comprehensively shows AI's myriad benefits and challenges for businesses. By shining a light on the dominant hurdles to effective AI integration, we hope to help enterprises identify the right tactics and facilitate greater adoption of AI," said Krishna Sudheendra, Chief Executive Officer, UST.
Other key findings include:
"The absence of mature AI governance frameworks is a glaring problem that enterprises can no longer ignore. 90% of those surveyed agree that robust regulations are needed to guide its development and mitigate risks as AI becomes deeply embedded in society. Soon, AI regulations and privacy-first AI will become essential to modern platforms, with algorithmic transparency, explainability, and risk metrics ensuring that only ethically designed AI systems earn public trust. These findings show that we must accelerate efforts to develop and implement sound AI governance policies to create a future where AI systems fulfill their potential as powerful for the common good," said Adnan Masood, Chief Architect – AI & Machine Learning, UST.
To help create that future, UST recently launched a groundbreaking initiative to train more than 25,000 employees – approximately 80% of its workforce – with cutting-edge Generative AI skills and knowledge. The program was announced just months after the unveiling of UST AlphaAI, which consolidates the company's AI offerings to enhance business agility, streamline operations, and accelerate digital transformation journeys.
The AI in the Enterprise report, downloaded here, contains country-specific data findings for the USA, the UK, India, and Spain.
NOTES TO EDITORS
Survey methodology
This research was conducted online by FTI Consulting during March-April 2024. It involved the opinions of n=600 senior IT decision makers in large companies with a minimum of $500 million annual revenue in the USA, UK, India, and Spain (n=150 in each) across a range of industry sectors, which included technology, financial services, manufacturing, retail, and energy. For more information about the methodology, please contact stratcommresearchemea@fticonsulting.com.
About UST
For more than 24 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people, and led by our purpose, we partner with our clients from design to operation. Through our nimble approach, we identify their core challenges, and craft disruptive solutions that bring their vision to life. With deep domain expertise and a future-proof philosophy, we embed innovation and agility into our clients' organizations—delivering measurable value and lasting change across industries, and around the world. Together, with over 29,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at www.UST.com.
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