Create Business Applications instantly. Extract Insights from Content in Real Time. Engage with your Customers like a Pro.

NOIDA, India, Nov. 15, 2023 -- In a groundbreaking move to redefine customer interactions, Newgen is thrilled to announce the integration of Gen AI, into our product lineup. Newgen Software introduces NewgenONE Marvin – a GenAI-powered enhancement – to its end-to-end automation platform, NewgenONE. This innovative solution is set to transform the way organizations create applications, automate customer journeys, and engage with customers.

Meet NewgenONE Marvin, the all-in-one GenAI solution for automating customer journeys, managing digital content, real-time customer engagement, efficient business insights, and fast, unified results. NewgenONE Marvin exemplifies Newgen's dedication to advancing the frontiers of digital innovation, ensuring that AI becomes pervasive across all products, and delivering accessibility and efficacy to enterprises of all sizes.

Key Features of NewgenONE Marvin:

• Faster and Smarter Application Development: NewgenONE Marvin leverages Newgen's experience of over three decades in deep-domain business applications to create a comprehensive base application model instantly. With Marvin, Newgen's low code platform for developing unique, innovative, and customer-friendly applications has become even faster and smarter!
• Leverage Insights and Visualizations for even Better Optimization: NewgenONE Marvin is a layer above process automation engine and can generate visual charts instantly. It helps unlock the transformative potential of real-time process data reporting and witness the remarkable impact on compliance initiatives.
• Next-level Content Automation: NewgenONE is equipped with robust content automation capabilities that provide comprehensive control over the entire lifecycle of all incoming organizational content. It efficiently automates information and insights processing and employs a substantial AI component in the process. This gets even better with Marvin as it automates metadata extraction and classification of any kind of document with a single click.
• Even Smarter Content Intelligence: Marvin can summarize a long document for teams and individuals alike, instantly every time. From banks and insurers to government agencies, supply chain organizations, and enterprises of all sizes, the need for swift document processing is universal, driving growth, profitability, and regulatory adherence. With Marvin, real-time document processing is now a reality.
• Effective Marketing Communication for Enterprises: Marvin can help create an effective message by selecting a tone and pitch of choice. Newgen's enterprise-scale customer communication management offers control and alignment to the marketing and customer service strategy. It can help create and leverage templates to roll out tailored communication across enterprises.
• Scalable, Compliant, Secure, and Adaptable: NewgenONE Marvin is designed to grow businesses. Its scalability ensures that it remains a valuable asset for an evolving organization.

Expressing his excitement about the launch, Virender Jeet, CEO of Newgen, said, "Enterprises today demand more than just solutions; they seek a competitive edge. NewgenONE Marvin isn't just a tool; it's the cornerstone of market savvy. It's the bridge to real-time adaptability, unparalleled customer engagement, and strategic innovation driven by agility. With Marvin, you're not just keeping pace with the market; you're setting the pace. It's a result of our unwavering commitment to provide organizations with the most advanced and adaptable solutions to thrive in an increasingly digital world."

Commenting on the launch, Anand Raman, EVP & COO of NSI, said, "In 2024, GenAI is poised to revolutionize customer journeys, creating personalized, efficient, and unforgettable experiences. Across the United States, businesses are gearing up to invest approximately 67% more in GenAI technology that promises to drive economic growth by enhancing automation, decision-making, and personalization. The introduction of NewgenONE Marvin is set to transform how we handle complex process data, converting it into intuitive visualizations and boosting process efficiency."

Meanwhile, Varun Goswami, Product Head at Newgen, said, "We're excited to introduce NewgenONE Marvin, a powerful tool that turns complicated data into easy-to-understand visualization. GenAI technology holds the potential to boost economic growth through the enhancement of automation, decision-making, and personalization, resulting in increased process efficiency. It is expected to cut information retrieval time from documents by up to 50% and reduce overall process design time by a remarkable 70%."

Key Highlights:

NewgenONE Marvin can:

• Accelerate application development.
• Reduce the idea-to-execution cycle.
• Improve information retrieval.
• Facilitate faster decision-making.
• Strengthen customer relationships with personalized content.
• Enhance and personalize communications customized to individual needs and preferences.
• Get faster response to market changes.
• Create and translate content into multiple languages for effective global communication.

About Newgen Software Inc.

Newgen is the leading provider of a unified digital transformation platform with native process automation, content services, communication management, and AI/ML capabilities. Globally, successful enterprises rely on Newgen's industry-recognized low code application platform to develop and deploy complex, content-driven, and customer-engaging business applications on the cloud. From onboarding to service requests, lending to underwriting, and for many more use cases across industries, Newgen unlocks simple with speed and agility.